At House of Trisha, we are dedicated to ensuring your satisfaction with your purchase. Please
review our return policy carefully to understand our guidelines for returns and replacements.

1. Eligibility for Refunds:
– We offer refunds solely for products that are defective or arrive damaged.
– Customized products, including those with alterations or tailored to your specifications,
are not eligible for returns or refunds unless they are defective.

2. Process for Requesting Refunds:
– To request a refund for a defective product, please email us at
houseoftrisha.kol@gmail.com with the following details:
– Order number
– Product name and description
– Clear photographs clearly showing the defect
– A brief description of the defect

3. Eligibility for Replacements:
– We understand that preferences can vary, and we are happy to accept replacements or
provide a credit note if you're not entirely satisfied with your purchase within 7 days. For
products with sizing issues, we offer replacements with the same product within 7 days of
receiving the product.

4. Return Shipping Costs:
– House of Trisha will cover the return shipping costs for defective or damaged items.
– For replacement requests due to sizing issues or personal preferences, we will provide
instructions for return shipping and the cost will be covered by you.

5. Inspection and Approval:
– Upon receiving the returned item, our team will inspect it to verify the eligibility for a
refund or replacement.
– If the product meets the criteria for a refund or replacement, we will process the refund or
send out a replacement as soon as possible.

6. Refund Process:
– Refunds will be processed using the same payment method used for the original purchase.
– Please allow a reasonable processing time for the refund to reflect in your account.

7. Contact Us:
– For any questions or to request a refund or replacement, please contact our customer
support team at houseoftrisha.kol@gmail.com.

House of Trisha retains the right to make the final decision on all refund and replacement
requests. We value your understanding and cooperation in adhering to our return policy,
which helps us maintain our commitment to delivering high-quality products and outstanding
service.

Thank you for choosing House of Trisha. We look forward to serving you and ensuring your
satisfaction with our products.